Contact general

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Name *

First

Last

Email *

Phone Number

What is your enquiry about? *

Voucher Number *

e.g. C4K-2024-XXXXX

Please describe the issue *

Tell us what happened when you tried to use the voucher

Please enter your order number below. You can find it in your order confirmation email from the Coats4Kids shop

Order Number(s) *

e.g. C4K-ORD-XXXXX - if multiple orders, separate with a comma

Please describe the issue *

Tell us what happened - for example, items missing, wrong size, or not yet arrived

The most common shop issue is being unable to complete an order with a voucher.

Here is the fix:

1. Empty your basket completely

2. Return to the coat you want

3. Add only ONE coat to your basket

4. Proceed to checkout

This is a limitation of voucher payments - you can only order one coat per transaction. If you have more than one voucher, complete separate transactions

Did this resolve your issue? *

Thank you

No problem - please give us a few more details and we will investigate.

Voucher Number *

e.g. C4K-2024-XXXXX

or have enquiry

Please describe the issue

Tell us what you see on screen and what you were trying to do

We treat media and press enquiries as a priority and aim to respond within 24 hours.

Publication, broadcaster, or outlet (if applicable)

e.g. BBC, The Guardian, local radio

Do you have a deadline

e.g. Friday 5pm - we will do our best to respond in time

Your enquiry *

Please describe what you are working on and how we can help

We treat parliamentary and policy enquiries as a priority and aim to respond within 24 hours.

Organisation, department, or constituency (if applicable)

e.g. MP for Bedford, APPG on Child Poverty

Your enquiry *

Please describe your enquiry or the information you are looking for

Your message *

Tell us what you need and we will do our best to help

Thank you

We treat media and press enquiries as a priority and aim to respond within 24 hours.

Every child deserves to feel confident and warm this winter